Grievance Redressal Cell
EQUI PULSE is committed to providing fair, transparent, professional research and advisory services to its clients. This Grievance Redressal Policy is formulated to ensure timely and effective resolution of client complaints and to comply with applicable SEBI regulations and best industry practices. Clients who have any complaints, concerns, or grievances relating to services provided by EQUI PULSE are encouraged to follow the grievance redressal mechanism outlined below. All grievances shall be handled promptly, confidentially, and impartially.
Level 1: Primary Grievance Redressal
Investors are requested to first approach the support team for resolution of their grievance.
If the grievance is not resolved, investors may write with complete details to:
📧 care@equipulseresearch.com
Timeline for Response:
The grievance shall be acknowledged and responded to within 72 working hours from the date of receipt.
Level 2: Escalation to Compliance / Principal Officer
If the investor is not satisfied with the resolution provided at Level 1, the grievance may be escalated to the Compliance Officer:
Name: Mr. Siddharth Sharma
Designation: Compliance Officer
📧 compliance@equipulseresearch.com
Timeline for Resolution:
The grievance shall be addressed within 10 working days, including examination and investigation, if required.
Level 3: SEBI / Regulatory Escalation
If the investor is still not satisfied with the resolution provided by EQUI PULSE, the grievance may be escalated through SEBI’s centralized grievance redressal platforms:
· SEBI SCORES Portal: https://scores.sebi.gov.in
· SMART Online Dispute Resolution (ODR) Platform: https://smartodr.in
Investors are advised to keep EQUI PULSE informed while lodging complaints on regulatory platforms.
Important Disclosure
· Investors are requested to follow the above-mentioned grievance redressal hierarchy for effective and timely resolution.
· Complaints not routed through the prescribed mechanism may remain unaddressed.
· EQUI PULSE maintains records of investor complaints and their resolution as per SEBI guidelines.